FREQUENTLY ASKED QUESTIONS

Welcome to She is Gold, we’re here to provide you with the information you need for a seamless shopping experience. Below, you'll find answers to common questions about our products, services, and more. 

SECTIONS

1 Welcome to She is Gold 
2 Customer Service & Support
3 Product Questions
4 Ordering
5 Order Management
6 Shipping Information
7 Returns & Exchanges
8 Damaged Items & Claims
9 Payment
10 Data & Privacy Protection

 

1. WELCOME TO SHE IS GOLD

Who are She is Gold? Our mission is simple yet profound: to inspire and uplift women of faith through beautiful, meaningful designs that remind you of God’s love and promises every day. Whether you’re adorning your home with our wall art, carrying a message of hope with our totes, or diving deeper into your faith with our digital Bible lessons and journals, we’re here to walk alongside you in your spiritual journey.

 
2. CUSTOMER SERVICE & SUPPORT

How Can I Contact Customer Service?

Contact: info@sheisgold.co.uk - Hours: Mon-Fri, 9 AM - 5 PM  - We aim to respond within 24 hours on business working days.

 

3. PRODUCT QUESTIONS

Do prints come with a frame? - Currently our prints do not come with a frame, but we are looking into this for the future.

Paper & Print Quality? - We use award winning professional 230gsm inkjet matte premium paper

- She is Gold art prints are printed with premium inks, ensuring intense color saturation and archival-grade print durability. Printed in the UK.

DIGITAL DOWNLOADS

Wall Art - Included files: You will receive a zip file for the 5 scalable high resolution JPEG at 300 dpi for each design. Please see product description for further details.

Christian Digital Resources You will receive a PDF File. Please see product description for further details. 

Returns on Digital Products:

◽️ Due to the digital nature of our products, all sales are final.
◽️ No refunds, exchanges or cancellations can be offered.
◽️ Please contact us with any questions before purchasing.

Terms of use on Digital products:
◽️ You will not receive any physical product.
◽️ product is for PERSONAL USE only.
◽️ You may not resell, the file physically or digitally, give away or use these files for commercial purposes. Reproduce or change.
◽️ Copyright ©she is gold. All rights reserved. Copyright does not transfer with sale.

 

GIFT CARDS

Use? Can be used to purchase any product.

Delivery? Gift cards delivered instantly via email.

Redeem? Enter the unique code during checkout to redeem a gift card.

Returns? Gift cards are non-refundable and non-exchangeable for cash.

Expiration? Gift cards are valid for 2 years from the date of purchase.

Lost or Stolen? Lost or stolen gift cards cannot be replaced or refunded.

Remaining Balance? Any remaining balance can be used for future orders if the gift card has not yet expired.

 

4. ORDERING

Custom Orders  - Not available. We offer a curated collection of Christian Minimalist art available for purchase.

Wholesale/Bulk Discounts? - Minimum order quantity: 50 items. - Contact us for details.

Gift Wrapping? - Unavailable, but products are carefully packaged for gifting.

Physical Store? -  We are an online store only. 

 

5. ORDER MANAGEMENT

Change of Delivery Address?

- Cannot be changed after order placement.

- Confirmation may take a few minutes. Check spam folder. - Contact customer service if not received within 24 hours.

Order Changes? - Only possible if the order has not been processed yet. - Contact customer service (info@sheisgold.co.uk)

Order Cancelation?- Only possible if the order has not been processed yet. -  Contact customer service (info@sheisgold.co.uk)

Order Delay? -First, check tracking number status.

-  If the expected delivery window has passed, contact customer service (info@sheisgold.co.uk) and include your Order Number.

Wrong Item Received? - Contact customer service (info@sheisgold.co.uk) and include:- Order Number - Photos of the wrong item(s) and package

Missing Item in Order? - Check tracking number for orders with multiple parcels.- Contact customer service (info@sheisgold.co.uk) within 30 days of order arrival and include:- Order Number -Photos of received item(s)

 

6. SHIPPING INFORMATION 

Do You Ship Overseas? - Currently no, but we are looking into this, going forward. 

Tacking Number?: - Provided via email for all orders.

Order Processing & Shipping Times -  Processing: 1-2 business days. - Shipping: Estimated 2-4 business days

Note: We are not responsible for unforeseen delays beyond our control. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.

 

7. RETURNS & EXCHANGES

-  30-day return policy from the date of receipt (excludes shipping costs).

How Do Returns Work? - Before returning any items, please contact us within 30 days of order arrival (info@sheisgold.co.uk) and include your Order Number and a photo of your item. 

- Shipping costs for returns and exchanges are at the customer’s expense. If items arrive damaged, we can only offer a 50% refund.

- Items must be returned in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.

- As soon as we receive and register your return and if you followed our Return instructions, we will make a corresponding refund to the payment method you used for your order.

- Refunds can take up to 7 business days to reflect on your account depending on your credit card provider.

Gift Cards

Can I return or get a refund for a gift card? - No, gift cards are non-refundable and cannot be exchanged for cash.

 

8. DAMAGED ITEMS & CLAIMS

Damaged Item in Order? We take utmost care in packaging your order securely. If your order arrives damaged, please notify us immediately (within 30 days of arrival) and submit a claim to resolve the issue (see how below).

How to Submit a Claim?

- Notify us within 30 days of arrival (info@sheisgold.co.uk) and include:

- Your Order Number

- Relevant information on the damaged item(s)

- Photos of package and damaged item(s) - Replacements offered for damaged items, no full refund. If you prefer to not receive a replacement, please initiate a return or make alternative arrangements with us.

 

9. ACCEPTED PAYMENT METHODS

 Accepted Payment Methods? - We accept major credit cards (VISA, Mastercard, Maestro, American Express) and PayPal.

Payment Error? - Contact your bank, or try PayPal or another card.

 

DATA & PRIVACY PROTECTION 

- At She is Gold  we take your privacy and data protection seriously.

- We handle your personal information in accordance with our Privacy Policy. • Rest assured that your data is securely stored and used solely for the purpose of providing you with the best shopping experience. • We do not sell or share your information with third parties. For more details, please review our privacy policy.

We hope these FAQs have addressed your questions. If you need further assistance or have any other inquiries, please don't hesitate to reach out to our customer service team.

Thank you for choosing She is Gold.